FREQUENTLY ASKED QUESTIONS
1. How do I track my order?
You can track your order by visiting the “Track Your Order” page and entering your order ID and email address.
2. What materials are used in your jewelry?
We offer high-quality jewelry made from sterling silver, gold, diamonds, and semi-precious stones.
3. How do I care for my jewelry?
To keep your jewelry in top condition, store it in a safe place, clean it with a soft cloth, and avoid contact with harsh chemicals or water.
4. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure online payment methods.
5. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping costs will vary depending on your location.
6. Can I return or exchange my jewelry?
Yes, we offer returns and exchanges within 30 days of purchase, as long as the item is in its original, unused condition.
7. How long will it take to receive my order?
Orders are delivered within 10-15 business days.
8. Do you offer customization services?
Currently, we do not offer customization for jewelry pieces.
9. How do I know my ring size?
You can measure your ring size at home with a ring sizer or refer to our online ring size guide.
10. Is my personal information safe with Vakhduci?
Yes, we prioritize your privacy and security. All transactions are protected by industry-standard encryption protocols.